SutraStack
A white two-storey colonial building with a red tiled roof and a pillared balcony at its centre, behind a white balustrade wall, with palms in front and apartment blocks on either side.

Solutions · Guest houses & lodges

The guest house management system for a desk that never closes.

Cloud-based guest house management software for guest houses and lodges with 5–30 rooms, and for company and government guest houses. Walk-ins at midnight, OTA bookings and every guest's ID, on one screen that works on the phone at the desk.

Incubated at IIT Mandi Catalyst · Supported by DST, Government of India · DPIIT-recognised.

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An old guest house in Ernakulam, Kerala. Photo: നിരക്ഷരൻ, CC BY 3.0

What is a guest house management system?

  • Bookings from every channel
  • Check-in with ID
  • Every room on one chart
  • Room cleaning
  • GST bills
  • OTAs & your booking page

A guest house management system is the software a guest house or lodge runs its rooms on: bookings from the desk, the phone and the OTAs on one calendar, check-in with each guest’s ID, room cleaning, and the GST bill. Company and government guest houses also need every stay on record. SutraStack does all of this under one login.

SutraStack hotel management software on a phone, showing in turn the Home screen (occupancy, revenue this month and quick actions), the Front Desk (today's arrivals, with Check In and Check Out buttons) and the Booking Chart (each room with its guest's name and nights).
SutraStack on a phone: Home, Front Desk and the Booking Chart. The hotel and its guests are a demo, not a customer.

— In short

SutraStack for guest houses, at a glance.

  • Audit Log

    Every change

    Every booking, payment and bill change is saved with who did it and when.

  • Guest ID

    Every adult

    The main guest's ID on their profile, and the ID of each adult sharing the room on the booking. For foreign guests, the passport scan and Form C copy too.

  • Channel manager

    100+ OTAs

    Booking.com, MakeMyTrip, Goibibo and 100+ more on one calendar. A booking on one closes the room on the rest.

  • Room GST

    5%

    Up to ₹7,500 a night, 18% above, with CGST and SGST shown separately, and the company's name and GSTIN on the invoice when it pays.

  • Setup

    2 hours

    Our team sets up your rooms and rates for you, in about two hours.

  • Made in

    India

    By Sutra Stack Private Limited, registered in Himachal Pradesh and incubated at IIT Mandi Catalyst.

— The guest house desk

What a guest house desk deals with every day.

  • 01

    The 11 pm walk-in.

    A couple walks in off the last bus and asks for a room for the night. Is 104 free, or did it sell on MakeMyTrip this afternoon? The register says one thing and the OTA extranet another, and someone at the desk has to decide.

  • 02

    Three adults, one ID.

    A room for three, and only the person paying shows an ID. When someone asks later who stayed in 203 last Tuesday, the register has one name and a phone number.

  • 03

    You can't be at the desk every shift.

    Night staff take cash, move guests between rooms and give a room at a lower price. In the morning you see the cash, but not what happened at 2 am.

— The five essentials

Five things guest house management software must do.

Whether you call it a guest house management system, guest house software or a lodge management system, it has the same five jobs. Here is how SutraStack does each one.

  1. Booking chart · Week 42

    Live
    RoomMonTueWedThuFriSatSun
    101
    Sharma · 3n
    204
    Patel · 4n
    212
    Cleaning
    308
    Khan · 5n
    405
    Verma · 3n

    01

    Every room on one chart.

    Every room and every night on the booking chart, so the desk sees what's free before saying yes to a walk-in. Bookings from the desk, the phone, the OTAs and your own booking page all land on it. Drag a booking to another room to move the guest; SutraStack asks you to confirm first.

  2. Inventory feed · every OTA

    Live
    • MakeMyTripSynced2s ago
    • GoibiboSynced5s ago
    • Booking.comSyncedjust now
    • AgodaSynced11s ago
    • 100+ moreSyncedjust now

    02

    Booked on one channel, closed on the others.

    Booking.com, MakeMyTrip, Goibibo and 100+ more OTAs on one calendar. When a room sells on one, it is closed on the rest. Change prices, close a room or set a minimum stay from one screen, and it goes out to every channel.

    More on the channel manager→

  3. yourhotel.com / book

    Check-in

    Fri 19 Apr

    Check-out

    Mon 22 Apr · 3n

    2 adults · 1 room

    Search ↗
    Deluxe King — 4 left₹3,200/n
    Suite — 2 left₹5,400/n

    03

    Your own booking page.

    Guests who stayed before, and people who find you online, book and pay on your own booking page, and the booking lands on the same chart. Share the link on WhatsApp instead of quoting prices one message at a time.

    More on the booking engine→

  4. Housekeeping · 12 rooms

    2 in progress

    High priority

    • 204Checkout · Priyain progress12m
    • 308Stayover · Meeraqueued—
    • 101Inspect · Rahuldone8m
    • 404Deep clean · Priyain progress24m
    • 212Turndown · Unassignedqueued—

    04

    Rooms ready before the next guest.

    When a guest checks out, the room turns Dirty and a cleaning task is created on its own. Housekeeping marks it Clean from their own phone, so the desk knows which rooms it can give to the next walk-in.

  5. Folio · #B-00421 · Sharma

    • Deluxe · 3 nights₹7,200
    • Early check-in₹800
    • Minibar · night 2₹400
    • Spa · 60 min₹1,800
    • GST 5% · stay, minibar, spa₹510
    Total₹10,710
    Paid · UPI₹8,000 · balance ₹2,710

    05

    GST bills, cash or UPI.

    Nights, meals, laundry and extras go on one bill. GST is worked out for you, 5% up to ₹7,500 a night and 18% above, with CGST and SGST shown separately. Put a company’s name and GSTIN on the invoice when it pays. Take cash, UPI, card or bank transfer, and fix a mistake with a credit note.

    More on GST billing→

Every room, on one screen.

Ask for a demo and we’ll call you within 24 hours to fix a time.

Request a Demo→

— A day at the desk

A Friday at a guest house in Paharganj, Delhi.

An example: a 14-room guest house near New Delhi railway station, with a manager on the day shift and one clerk at night. Tap through the day to see where SutraStack does the work.

6:00 am

The day’s list, in your inbox.

An email reaches the owner with today’s arrivals, who’s staying and who leaves: 6 checkouts by noon and 9 arrivals.

Reservations · Fri 16 Oct

  • B-00438

    Bansal

    2 nights · Deluxe

    ₹4,400
  • B-00437

    Patel

    1 night · Deluxe

    ₹2,200
  • B-00436

    KhanHeld

    22h hold · Standard

    ₹1,800
  • B-00435

    VermaMulti

    2 rooms · 2 nights

    ₹7,200
  • B-00434

    GuptaOTA

    1 night · Standard

    ₹1,800

— Company & government guest houses

Guest houses run by a company or a department.

A company's guest house for visiting staff, a PSU's transit house, a department's circuit house: an admin desk books the rooms, the bill goes to the organisation, and every stay has to be on record. SutraStack does this today, and for a group of guest houses we can build what you need on top of it.

Tell us how your guest houses work→

  • 01

    Many guest houses, one login.

    Each guest house keeps its own rooms, staff and GST number, and the head office sees all of them from one login.

  • 02

    Bills in the organisation's name.

    Put the company's or department's name and GSTIN on the GST invoice, instead of the guest's.

  • 03

    Every booking on record.

    Who booked a room, changed it or cancelled it, and when, is saved in the Audit Log, which can't be edited or deleted in the app.

  • 04

    Each person sees only their part.

    Every login sees only what its role allows. A front-desk login can't change rates or see revenue reports.

  • 05

    Custom work for your group.

    Need an approval step before a booking, billing by department, or reports in your own format? For a group of guest houses, our team can build it for you.

— Also included

What else a guest house booking system should do.

  • 01

    ID for every adult.

    The main guest's ID stays on their profile, and each adult sharing the room is kept on the booking, with scans of the front and back.

  • 02

    Today's bookings, on a link.

    Send the night clerk a link to today's arrivals, stays and departures. It opens with a 4-digit PIN, with no login, and shows no phone numbers or prices.

  • 03

    Free rooms you can share.

    Agents and regulars ask, 'Any room on Saturday?' Send them a link that shows what's free, behind a PIN, never a price or a guest's name.

  • 04

    Corporate rates and agents.

    Set a corporate rate and an agent rate, pick one when you book, and see what each agent owes you.

  • 05

    Restaurant and kitchen.

    If you serve meals: the menu, table orders and kitchen tickets (KOT), with the bill posted to the guest's room.

  • 06

    The night shift, on record.

    Every booking, payment, refund and bill change is saved with who did it and when, and you get an email whenever someone signs in.

— A buyer's checklist

How to choose a guest house management system.

  • 01

    Does it handle walk-ins at night?

    Ask to see one in the demo: a walk-in put on the chart and checked in with the ID of each adult.

  • 02

    Does it take ID for everyone in the room?

    Not just the person paying. SutraStack keeps the ID of each adult sharing the room on the booking.

  • 03

    Does it connect the OTAs my guests use?

    Booking.com, MakeMyTrip, Goibibo and 100+ more, on the same calendar as your walk-ins and phone bookings.

  • 04

    Does it work on the phone at the desk?

    Yes, in the phone's browser, with nothing to install. It needs an internet connection; there is no offline mode.

  • 05

    Can I see what happened at night?

    Yes. Each person has their own login, and the Audit Log shows who booked, moved, billed or refunded, and when.

  • 06

    Will it work for several guest houses?

    Yes. Add each one under the same login, with its own rooms, staff and GST number, and no enterprise tier to buy.

— Why guest houses trust us

Simple to use. Easy to check.

  • People, not a ticket queue.

    Message or call the team on WhatsApp. We set SutraStack up with you and train your staff, and the Support screen inside it shows who to call for your hotel.

  • Easy for every member of staff.

    Each person gets their own login and sees only the screens their job needs, so a new hire learns a few screens, not the whole system — on the phone they already carry.

  • Every rupee explained.

    Each bill lists every night, every extra and every payment, with the balance due always on screen. A guest never has to take anyone’s word for the total.

  • Every change on record.

    Bookings, payments, refunds, bill charges and rate changes are saved with who made them and when. The owner can read the whole trail in the audit log.

  • Your data stays yours.

    Each hotel sees only its own bookings and guests. Passport and ID scans are never on a public link and open only for signed-in staff. Accounts lock after repeated wrong passwords.

  • Ask us anything, in Hindi or English.Talk to us↑

— Questions, answered

What guest house owners actually ask.

  • The one your desk will use on a busy night. Look for walk-in check-in with ID for every guest, a channel manager and GST bills, all under one login. SutraStack covers all of it, and our team sets it up. Ask for a demo and we'll call you within 24 hours to fix a time.

  • Mostly in what it puts first. A guest house needs walk-ins, ID for every guest and a phone that works as the front desk; a big hotel needs departments and sales teams. SutraStack is a hotel PMS that does the guest-house jobs well, and plans are priced by the features you take.

  • Yes. The main guest's ID stays on their profile, and the ID of each adult sharing the room is kept on the booking, with scans of the front and back. For foreign guests, the passport scan and Form C copy are kept too. SutraStack stores Form C; it doesn't file it for you.

  • Yes. The desk books rooms for visiting staff, bills go in the company's or department's name with its GSTIN, and every booking and change is on record. A group of guest houses runs under one login, each with its own staff. If you need something we don't have yet, such as an approval step, we can build custom features for your group.

  • Booking.com, MakeMyTrip, Goibibo and 100+ more. MakeMyTrip and Goibibo connect directly; the rest connect through our channel partners. When a room sells on one, it is closed on the others.

  • If you take walk-ins only and aren't on any OTA, a register may be enough for now. Once you're on one or two OTAs, or someone else runs the desk at night, one calendar and a record of who did what earn their place.

  • Our team sets up your rooms and rates, which takes about two hours. Past and upcoming bookings can come in from an Excel sheet, and then we connect your OTAs.

  • Yes, 6 months. Every plan starts with a one-week free trial, with no payment needed. After the trial there is a 6-month minimum commitment, and you can cancel any time after that.

— Explore other solutions

Or see the full hotel PMS, made in India↗

— Ready to see it?

Let's map it to your property.

Tell us about your property and we'll call you within 24 hours to fix a time. The walkthrough is personalised to how you run it.

Request a Demo→